FAQ

HOW TO CONTACT WITH ONESIXONE?

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Our team is at your disposal to answer any questions or information you need, write to us at info@onesixone.es and we will answer you as soon as possible.

 

If you wish, you can also write us personally on our official social media pages: Facebook, Twitter and Instagram.

PAYMENT METHODS ACCEPTED

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Payments through our online store can be made by credit card, debit card or PayPal.

If you wish to make a bank transfer, please get in touch with our service at info@onesixone.es and we will help you to manage it.

The following cards are accepted: Visa, Mastercard and American Express.

Through our platform you can make the payment from any country of origin.

WHERE CAN I ACQUIRE AN ONESIXONE BAG?

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All Onesixone handbags are available on our website, while stocks last for 161 units per model.

You can also buy an Onesixone bag in certain stores, which can be found in our “Sales Point” section distributed around the world. Onesixone is not responsible for returns or other acts in these stores.

Not all points of sale have availability of all Onesixone models, but you can find all models on our online website.

In case you need more information or help, please contact our customer service and we will respond as soon as possible at info@onesixone.es

HOW AND WHERE ONESIXONE BAGS ARE MANUFACTURED?

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All Onesixone bags are manufactured in Ubrique by master craftsmen of leather, keeping the tradition, precision and care necessary for the production of unique pieces and high quality, through the transmission of these techniques from generation to generation.

Onesixone used for the realization of this unique collections, natural sheepskins and beef of the highest quality so that sometimes can be seen some irregularities, symbol of authenticity and beauty of the skin.

The handles of the bag are made of brass and bathed in gold.

Onesixone respects international standards of environmental protection in the craftsmanship of all bags.

WHAT INCLUDES ONESIXONE PACKAGING?

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All our bags are delivered in a box, which can be folded when you are using your Onesixone bag, or deploy it for better storage of it.

Your bag is presented inside a cotton dust bag, to protect and avoid rubbing the skin and jewellery. We recommend you to keep your bag inside this cotton bag whenever you are not using it.

In case you have purchased a Limited Edition bag from the artist collection, you will receive:

  • An art book that explains the work that contains your bag, life and inspiration of the artist and his creative process for Onesixone.
  • A Certificate of Origin and Authenticity, unique for each bag and showing its limited edition and exclusivity.

PERSONALIZATION FOR GIFT

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If you want to send your order as a gift, Onesixone offers you the option of including a letter inside the box with a personalized message for the recipient.

It also offers the option of personalizing the bag with your initials. This option is not available for all our models. Please, check with our advisor in case you want to customize your order.

For this, please write an email to info@onesixone.es with the number of your order and the message you want to put inside.

HOW TO TAKE CARE OF MY ONESIXONE BAGS?

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To help preserving this exclusive piece, we recommend you avoiding prolonged exposure to sources of heat, light and humidity. Avoid friction and shock. Use for cleaning the bag a soft, dry cloth to clean the bag and avoid contact with water. Never use chemical products. We also recommend keeping the bag in its original packaging to facilitate preservation.

HOW TO MAKE AN ORDER ONLINE?

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To acquire your Onesixone bag through our online store, just follow a few simple steps:

  • On the “Shop” tab you can see all the available models of each collection.
  • Once you have chosen your desired bag, just add it to the cart and finish purchase.
  • Fill in the form with your personal information and address so that your bag can reach its destination correctly.
  • Fill in the payment method.
  • You will receive a confirmation email to your email account provided.
  • Once your order has been processed and we have processed your information correctly, you will receive an email with a tracking code of your order. same to our warehouses.

WHAT ARE THE DEADLINES AND SHIPPING COSTS?

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Onesixone makes shipments to any city in the world.

The shipping costs are incurred by Onesixone. Expenses derived from customs and taxes will also be incurred by Onesixone, except in certain countries where the Fiscal Policy does not allow such act. In this case, Onesixone will inform personally and as soon as possible of the assumption of expenses by the client.

The estimated delivery times for shipments within Europe are 2 to 3 business days.

The estimated delivery times for the United States, Asia and Africa are 5 to 7 business days.

DHL Express, the world leader in logistics shipments, is the official transport agency of Onesixone.

HOW TO FOLLOW MY ORDER?

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Once your order has been processed and all the information has been collected correctly, we will proceed to send your order.

After this, you will receive an email with a tracking code through which you can check the status of your order at all times.

You will receive notifications of movements of your order by email, to your email account provided, and by SMS, to the phone number provided. For your convenience, you are also offered to change the date and delivery address, as well as the possibility of picking up at a DHL point.

If you have any other questions about how to continue your shipment, do not hesitate to contact us at info@onesixone.es

RETURN POLICY

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  • CONDITIONS OF RETURN

You can return your Onesixone bag within 10 days from the date of delivery.

The bag must not have been used and must be returned in the same conditions and with the same accessories as those received. In case it is damaged or with signs of having been used, or if any of the accessories are missing, its value will not be reimbursed.

HOW DO I RETURN MY ORDER?

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To return an item, please contact our customer service at info@onesixone.es indicating your order number and the reason for your return.

Onesixone will be responsible for managing your return. In the next few days, a delivery man from DHL will pick up his package. Make sure that the bag to be returned is in its original package and in the box in which it was received.

Once the actual return of your purse has been made, and if everything is correct, you will receive the refund within a maximum period of 15 days from the arrival of the same to our warehouses.

HOW TO CONTACT WITH ONESIXONE?

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Our team is at your disposal to answer any questions or information you need, write us at info@onesixone.es and we will assist you as soon as possible.

 

If you wish, you can also contact us through our official social networking pages: Facebook, Twitter and Instagram.

PAYMENT METHODS ACCEPTED

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Payments through our online store can be made by credit card, debit card or PayPal.

If you wish to make a bank transfer, please get in touch with our service at info@onesixone.es and we will help you to manage it.

The following cards are accepted: Visa, Mastercard and American Express.

Through our platform you can make the payment from any country of origin.

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