Our team is happy to answer any of your questions or information needed, info@onesixone.es and we will reply as soon as possible.

 You can also send us a private message through our official social media pages: Facebook and Instagram.

Payments through our online store can be made by credit card, debit card or PayPal.

If you wish to make a bank transfer, please get in touch with our support service at info@onesixone.es and we will help you to manage it.

The following cards are accepted: Visa, Mastercard and American Express, and some others since we use Stripe as payment processing platform.

Through our platform you can make the payment from any country of origin.

Onesixone bags are available on our website while stocks last, with editions of 161 units per model.

You can also find Onesixone bags at selected stores worldwide, listed in our Stockists section. Returns and other enquiries relating to purchases from these stores must be handled directly with the retailer.

The selection varies between stockists. You can browse all available models on our website.

For further information or assistance, please contact our customer service team at contact@onesixone.es

To acquire your Onesixone bag through our online store, just follow a few simple steps:

• On the “Shop” tab you can see all the available models of each collection.
• Once you have chosen your desired bag, just add it to the cart and finish purchase.
• Fill in the form with your personal information and address so that your bag can reach its destination correctly.
• Fill in the payment method.
• You will receive a confirmation email to your email account provided.
• Once your order and details have been processed, you will receive an email with your tracking code.

Onesixone ships worldwide, subject to the regulations of each destination country. 

The shipping costs are incurred by Onesixone. Expenses derivative from customs and taxes will also be incurred by Onesixone, except in certain countries where the Fiscal Policy does not allow such act. In this case, Onesixone will inform personally and as soon as possible of the assumption of expenses by the client.

The estimated delivery times for shipments within Europe are 2 to 3 business days.

Estimated delivery outside Europe: 5–7 business days.

DHL Express, world leader in logistics shipment, is the official delivery agency for Onesixone

Once your order has been processed and all the information has been collected correctly, we will proceed to send your order.

After this, you will receive an email with a tracking code through which you can check the status of your order at all times.

You will receive notifications of movements of your order by email, to your email account provided, and by SMS, to the phone number provided.

For your convenience, you are also offered to change the date and delivery address, as well as the possibility of picking up at a DHL point.

All our bags are delivered in a box, which can be folded when you are using your Onesixone bag or deploy it for better storage of it.

Your bag is presented inside a cotton dust bag, to protect and avoid rubbing the skin and jewellery. We recommend you keep your bag inside this cotton bag whenever you are not using it.

In case you have purchased a Limited-Edition bag from the artist collection, you will receive:

• An art book that explains the work that contains your bag, life and inspiration of the artist and his creative process for Onesixone.
• A Certificate of Origin and Authenticity, unique for each bag and showing its limited edition and exclusivity.

To return an item, please contact our customer service at info@onesixone.es indicating your order number and the reason for your return.

Onesixone will be responsible for managing your return. In the next few days, a delivery man from DHL will pick up his package. Make sure that the bag to be returned is in its original package and in the box in which it was received.

Once the actual return of your purse has been made, and if everything is correct, you will receive the refund within a maximum period of 15 days from the arrival of the same to our warehouses.

• CONDITIONS OF RETURN

You can return your Onesixone bag within 15 days of delivery.

The bag must be unused and returned in the same condition, with all the accessories supplied. If it is damaged, shows signs of use or any accessories are missing, its value will not be refunded.

Para bolsos adquiridos en periodos de rebajas, promociones y otros descuentos, las devoluciones no serán admitidas.

• HOW DO I RETURN MY ORDER?

To return an item, please contact our customer service at info@onesixone.es indicating your order number and the reason for your return.

Onesixone will be responsible for managing your return. In the next few days, a delivery man from DHL will pick up his package. Make sure that the bag to be returned is in its original package and in the box in which it was received.

Once the actual return of your purse has been made, and if everything is correct, you will receive the refund within a maximum period of 15 days from the arrival of the same to our warehouses.

If you want to send your order as a gift, Onesixone offers you the option of including a letter inside the box with a personalized message for the recipient.

To arrange this, please email info@onesixone.es with your order number and the message you would like us to include.

Avoid prolonged exposure to heat, light and humidity. Protect your bag from friction and knocks. Clean it with a soft, dry cloth and avoid contact with water. Never use chemical cleaning products. Store your bag in its original packaging when not in use.

For more information on caring for your Onesixone bag, read our guide here. 

All Onesixone bags are made in Ubrique, Spain by master craftsmen of leather, keeping the tradition, precision and care necessary for the production of unique pieces and high quality, through the transmission of these techniques from generation to generation.

We use high-quality natural leather. Small variations may occur and are part of its natural character.

The bag’s hardware is made from gold-plated brass.

Onesixone respects international standards of environmental protection in the craftsmanship of all bags.