FAQ

What methods of payment does ONESIXONE accept?

We accept Visa, MasterCard, American Express and Paypal.

How many bags can I buy?

Due to the high demand for ONESIXONE products we are limiting purchases to one bag per customer.

Which guarantee has the ONESIXONE handbags?

All ONESIXONE handbags are made in Spain by artisans with centuries-old tradition. Your satisfaction is of great value to us, and we will repair any and all manufacturing defects in as timely a period as possible. Our vegetable tanned leather products are made with natural, untreated vegetable tanned leather. This means each skin is unique in its own specific coloring, markings, and striations, and the surface is susceptible to scratching. Variations in surface and scratching are not viewed as defects.

What if I have a question about my order?

Please drop us a line at info@onesixone.es. We’re here to answer your questions about existing orders, shipping, and returns

Does ONESIXONE ship overseas?

ONESIXONE ships to more than 100 countries using, with delivery within two to five business days. The shipping cost for your order is paid for ONESIXONE .
All applicable customs fees, taxes, and duties are the sole responsibility of the customer and will be assessed at the point of delivery. We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees.
Shipments to the countries of the European Union do not have to pay any additional tax. In the price including VAT legally applied. For shipments to the United States purchased you will have to pay a tax of 9%. For more information on customs fees and procedures, please contact your local customs office.

What is ONESIXONE’s return policy?

We accept returns of unused, unworn, unwashed, unaltered, and undamaged items* within 5 days of purchase. All returns must include original packaging: any boxes, hangers, garment bags, and other packaging materials.
Return shipping fees are the responsibility of the customer. Duties and taxes paid to clear customs cannot be refunded by ONESIXONE.

How do I return an item to ONESIXONE?
  • Mark the return slip with the handbag you are returning along with the reason for your return.
  • Repackage the handbag you would like to return along with the completed return slip.
  • Place the prepaid Courier return label that accompanied your order on the outside of the box you’ll ship back to us.
  • Drop off your shipment at a Courier.
  • As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 5 days.

It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.

My Q isn’t FA enough to have made this list. How do I get an answer?

Please, contact us

Return Policy
  • Contact ONESIXONE before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’..
  • If a package is unclaimed you might have to pay a handling fee.

Return Policy

Please contact ONESIXONE before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts shirt and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. ONESIXONE suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

ONESIXONE will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package

If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. ONESIXONE is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, shirt reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.