FAQs

What payment methods does ONESIXONE accept?

We accept Visa, MasterCard, Bank Transfer, American Express,  and Paypal.

How many handbags I can buy?

Due to the high demand for ONESIXONE products, we are currently limiting purchases to one bag per customer.

Which guarantee has the ONESIXONE handbags?

All ONESIXONE handbags are made in Spain by artisans with centuries-old tradition. Your satisfaction is of great value to us, and we will repair any and all manufacturing defects in as timely a period as possible. Our vegetable tanned leather products are made with natural, untreated vegetable tanned leather. This means each skin is unique in its own specific coloring, markings, and striations, and the surface is susceptible to scratching. Variations in surface and scratching are not viewed as defects.

What if I have a question about my order?

Please drop us a line at info@onesixone.es. We’re here to answer your questions about existing orders, shipping, and returns

Does ONESIXONE ship overseas?

ONESIXONE ships to more than 100 countries using, with delivery within two to five business days. The shipping cost for your order is paid for ONESIXONE .
All applicable customs fees, taxes, and duties are the sole responsibility of the customer and will be assessed at the point of delivery. We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees.
Shipments to the countries of the European Union do not have to pay any additional tax. In the price including VAT legally applied. For shipments to the United States purchased you will have to pay a tax of 9%. For more information on customs fees and procedures, please contact your local customs office.

What is ONESIXONE’s return policy?

We accept returns of unused, unworn, unwashed, unaltered, and undamaged items* within 5 days of purchase. All returns must include original packaging: any boxes, hangers, garment bags, and other packaging materials.
Return shipping fees are the responsibility of the customer. Duties and taxes paid to clear customs cannot be refunded by ONESIXONE.

How do I return an item to ONESIXONE?

  • Mark the return slip with the handbag you are returning along with the reason for your return.
  • Repackage the handbag you would like to return along with the completed return slip.
  • Place the prepaid Courier return label that accompanied your order on the outside of the box you’ll ship back to us.
  • Drop off your shipment at a Courier.
  • As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 5 days.

It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.

My Q isn’t FA enough to have made this list. How do I get an answer?

Please contact us at info@onesixone.es